Policies
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30 Day Guarantee
We offer a 100% guarantee on every purchase you make with us; if you are unsatisfied with your purchase for any reason, please return it for a refund.
*If an item is used, damaged or not in the original packaging, we retain the right to issue a partial refund or store credit. We also retain the right to refuse acceptance of unauthorized returns and, at our discretion, to offer a store credit in place of a monetary refund.
Damaged Merchandise
Please inspect your merchandise carefully upon arrival & report any damaged merchandise to us immediately so that we can resolve the issue as quickly as possible and ship out a replacement product. *Damages must be reported within 24 Hours of delivery.
Defective or Missing Merchandise
We strive for quality service in every aspect of our orders and as a result, these issues rarely arise, however, in the event that a mistake is made with your order or you receive defective merchandise, please report it to us immediately and we will resolve the issue as quickly as possible. *Defective or Missing Merchandise must be reported within 72 hours of delivery.
If you have any questions regarding our return policy or would like to return an item please contact us at: [email protected]
We offer a 100% guarantee on every purchase you make with us; if you are unsatisfied with your purchase for any reason, please return it for a refund.
- You must contact us to request a return within 10 days of receiving the item so that we may issue a Return Authorization Number (RAN)
- Items must be returned in their original packaging and new condition with the RAN # clearly displayed
- Shipping charges are non-refundable-the actual original shipping charge will be deducted from your refund
- Return shipping costs are the sole responsibility of the customer
- We must receive the item within 30 days of delivery
- Refund will be issued once we have received the item via your original payment method
*If an item is used, damaged or not in the original packaging, we retain the right to issue a partial refund or store credit. We also retain the right to refuse acceptance of unauthorized returns and, at our discretion, to offer a store credit in place of a monetary refund.
Damaged Merchandise
Please inspect your merchandise carefully upon arrival & report any damaged merchandise to us immediately so that we can resolve the issue as quickly as possible and ship out a replacement product. *Damages must be reported within 24 Hours of delivery.
- We require a picture of the damaged merchandise be emailed to us along with the damage report so that we can submit it to the carrier and file a claim.
- The packaging and damaged product must be retained until the claim is completed.
Defective or Missing Merchandise
We strive for quality service in every aspect of our orders and as a result, these issues rarely arise, however, in the event that a mistake is made with your order or you receive defective merchandise, please report it to us immediately and we will resolve the issue as quickly as possible. *Defective or Missing Merchandise must be reported within 72 hours of delivery.
- We will provide you with a return shipping label.
- We must receive the damaged item with 14 days of the original dispatch date, for inspection.
- A replacement will be shipped out once we receive the damaged item. If a replacement item is not in stock at the time, we will issue a full refund for the item.
If you have any questions regarding our return policy or would like to return an item please contact us at: [email protected]
Shipping Policy
Orders usually ship out in 1 business day of cleared payment! We currently ship to the US only.
Orders usually ship out in 1 business day of cleared payment! We currently ship to the US only.
- Shipping to the Continental US is Free!
- Sorry, we can not ship to PO Box Addresses (Physical Addresses Only)
- Items ship via UPS, USPS or Fedex
- Additional shipping charges apply to orders shipping to AK and HI.
- Tracking #'s will be emailed to your email address when available
Payments
Please note that the charge through your Paypal account or on your card for your order will be from "FDTreasures"
*You must be 18 years old or older to purchase from our site (Paypal also requires that you be 18 yrs. or older to start an account).
Please note that the charge through your Paypal account or on your card for your order will be from "FDTreasures"
*You must be 18 years old or older to purchase from our site (Paypal also requires that you be 18 yrs. or older to start an account).
Assembly Required
Please be aware that most of our items, especially Bird Houses, Bird Feeders, Wind Chimes, Lawn Decor etc., will require assembly and/or installation before you can use your product. Manufacturers instructions for assembly and installation will come with the product.
Privacy Policy
This Privacy Policy governs the manner in which Backyard Bird Haven collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.backyardbirdhaven.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Backyard Bird Haven.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Backyard Bird Haven may collect and use Users personal information for the following purposes:
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Advertising
Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.
Changes to this privacy policy
Backyard Bird Haven has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy, terms of service. If you do not agree to these policies, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
http://www.backyardbirdhaven.com
[email protected]
This document was last updated on March 20, 2013
Privacy policy created by Generate Privacy Policy
This Privacy Policy governs the manner in which Backyard Bird Haven collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.backyardbirdhaven.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Backyard Bird Haven.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Backyard Bird Haven may collect and use Users personal information for the following purposes:
- - To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently. - - To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - - To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Advertising
Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.
Changes to this privacy policy
Backyard Bird Haven has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy, terms of service. If you do not agree to these policies, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
http://www.backyardbirdhaven.com
[email protected]
This document was last updated on March 20, 2013
Privacy policy created by Generate Privacy Policy
Security
Our online shopping cart & checkout system is hosted by Paypal, using their encryped checkout system to process all orders. All financial & personal information entered during the checkout process is entered directly into the Paypal industry leading SSL Encrypted server, meaning your financial information is never collected nor retained on our website.
When shopping with us, your personal information is never at risk. As long as you access The Himalayan Salt Boutique using a standard secure browser that supports SSL, such as Netscape, Google Chrome, Internet Explorer, etc., the personal data you enter (name, address, phone number, credit card information, etc.) is protected by the Paypal encrypted server for your protection during the transmission process. PayPal also guarantees 100% protection against unauthorized payments sent from your account & all transactions are secured by Paypal's industry leading SSL Encryption.
Q's & A's:
What is PayPal?
PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. When you proceed through our checkout process, you will checkout via PayPal’s Secure checkout pages -only PayPal will have your credit card or bank account information.
Is PayPal secure?
Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number, again, your financial information never leaves PayPal.
Do I have to sign up for a PayPal account to use the shopping cart checkout?
No. You can still use the checkout even without signing up for a PayPal account. Simply click on “Proceed to Checkout” & you will checkout using your name, address and credit card payment just like you would with any other online shopping carts.
Does it cost me anything to use or sign up for PayPal if I do decide I would like an account?
No. It is free to use PayPal or to open a PayPal account and send money using your PayPal account. The merchant is charged a proccessing fee but the buyer will pay no fees at all.
How do I sign up for PayPal?
Signing Up for PayPal is simple and easy! You will receive the option to open a PayPal account when you are ready to checkout. Or you can go to the PayPal site directly to open an account.
If you have any questions or concerns about any of our items or policies, you are welcome to contact us at : [email protected] or use our convenient contact form!
Our online shopping cart & checkout system is hosted by Paypal, using their encryped checkout system to process all orders. All financial & personal information entered during the checkout process is entered directly into the Paypal industry leading SSL Encrypted server, meaning your financial information is never collected nor retained on our website.
When shopping with us, your personal information is never at risk. As long as you access The Himalayan Salt Boutique using a standard secure browser that supports SSL, such as Netscape, Google Chrome, Internet Explorer, etc., the personal data you enter (name, address, phone number, credit card information, etc.) is protected by the Paypal encrypted server for your protection during the transmission process. PayPal also guarantees 100% protection against unauthorized payments sent from your account & all transactions are secured by Paypal's industry leading SSL Encryption.
Q's & A's:
What is PayPal?
PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. When you proceed through our checkout process, you will checkout via PayPal’s Secure checkout pages -only PayPal will have your credit card or bank account information.
Is PayPal secure?
Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number, again, your financial information never leaves PayPal.
Do I have to sign up for a PayPal account to use the shopping cart checkout?
No. You can still use the checkout even without signing up for a PayPal account. Simply click on “Proceed to Checkout” & you will checkout using your name, address and credit card payment just like you would with any other online shopping carts.
Does it cost me anything to use or sign up for PayPal if I do decide I would like an account?
No. It is free to use PayPal or to open a PayPal account and send money using your PayPal account. The merchant is charged a proccessing fee but the buyer will pay no fees at all.
How do I sign up for PayPal?
Signing Up for PayPal is simple and easy! You will receive the option to open a PayPal account when you are ready to checkout. Or you can go to the PayPal site directly to open an account.
If you have any questions or concerns about any of our items or policies, you are welcome to contact us at : [email protected] or use our convenient contact form!
